Dragnskull
Retired Staff
So today i tried to get embarq to fix my shit again...i actually has someone fairly (and by that i mean had a braincell at least) smart and seemed to have an idea of wtf he was doing, he told me to test something (i found odd, but sure why not)
long story short, i told him i had connection issues, my net likes to reconnect during certain things:
-first time i try to join a server in CSS = Reconnect
-first time i try to start/try to stop a torrent = Reconnect (sometimes constant reconnects while downloading)
-when i try to update wow = Constant reconnects
he (Blake B.) told me to try going into safemode and running it, then coming back and talking to a tech, he said ic ould request to talk to him again when i came back, so i did, and went to talk to him again, but sadly this time i was given a new tech, who said he is "unavailable"
long story short: she told me what every other tech has ever told me, generic CTRL + V shit that is usless to me and doesnt help. then eventually she calls me Chris...wtf. anyways, conversastion is below for those who want to read it.
8:13:54 AM System Julian G has joined this session!
8:13:54 AM System Connected with Julian G
8:14:09 AM Julian G I am sorry for the trouble you are having today . I will do everything I can to help you resolve your issues. Could you please verify that I have your DSL telephone number -the number your modem or router is currently connected to? How has your day been otherwise?
8:14:23 AM You Hi Julian, i was just working with another person, would you mind redirecting me back to him?
8:14:52 AM You His screenname was Blake B. i believe
8:16:44 AM Julian G I am sorry but Nate is unavailable...is there something I can assist with?
8:16:56 AM You Sure...
8:16:57 AM You uhm
8:16:59 AM You long story short
8:17:09 AM You i have really bad reconnects if im doing certain things
8:17:29 AM You when i try to play CounterStrike Source (CSS), the very first attempt to join a server/game reconnects my net
8:17:39 AM Julian G Are you using any routers?
8:17:51 AM You When i try to start/stop a torrent file, i get reconnected
8:18:02 AM You and when i try to update wow, i get CONTINUOUS reconnects throughout the download
8:18:10 AM You yes i use a Linxus router
8:18:17 AM You so anyways, blake had me go into safemode
8:18:22 AM You and try running the programs
8:18:50 AM You i couldnt test CSS, but i tried out Counterstrike instead, it let me run without a reconnect (not sure if its ever done it before, i dontp lay it)
8:18:56 AM Julian G If you do this without your Linux router does the same thing happen - just directly connected to the DSL modem
8:18:57 AM You and i tried running a torrent file, they all worked fine
8:19:04 AM You yes, it still happens
8:19:52 AM Julian G I do see some errors on the line....
8:20:02 AM Julian G Have they asked you to check your filters...
8:20:22 AM Julian G I see some line issues that are causing interference that will slow down your connection and possibly even make it unstable.
Please make sure that there is a filter on every device that is connected to your phone line except for the modem. That would include things like fax machines, cable TV boxes, and satellite receivers.
Also, make sure that the phone cord that runs from the modem to the wall jack is no more than 10 feet long and goes directly to that jack and not through a splitter, filter, or surge protector.
If all that checks out, power off the modem, plug in another telephone cord, and power back on the modem.
If you are still having trouble at that point, please contact us back via chat so we can assist you further.
8:21:45 AM You ive done all that multiple times
8:21:54 AM You you just summed up what every tech has ever told me
8:21:59 AM You ive replaced filters about 10 times
8:22:04 AM You ive replaced my router 3 times
8:22:09 AM You ive replaced my modem 4+ times
8:22:22 AM You ive updated firmware multiple times (but ive reset it a million times as well so im not sure where i stand at that atm)
8:22:47 AM You ive used everything from 100 phone cord to 5 ft phonecord (i know anything above 10fg of RJ-11 can cause problems)
8:23:14 AM You ive connected to my router using 10ft of RJ-45 (though i know that shouldnt matter) and im currently using 75fg of ethernet
8:23:19 AM You *ethernet cord
8:23:33 AM You and ive also reformated my computer about 3 times
8:23:37 AM You all in attempts to solve this problem.
8:23:57 AM You though, your the first to say/admit that you see problems in my line
8:24:03 AM You so, i do thank you for that at least.
8:24:22 AM Julian G How old is your modem?
8:24:35 AM You the current one cant be over 6 months old im sure
8:24:44 AM You Embarq has given me tons of them
8:24:58 AM You i have about 5 in my closet because i call abotu issues with this service all the time.
8:25:03 AM You and they always tell me to try a new modem
8:25:17 AM Julian G OK no modem issue. Although I do see the line issue
8:25:51 AM You weve tried connecting the modem with multiple phonejacks in the house as well
8:29:12 AM Julian G The only other thing I may suggest is for you to contact the repair department and request a "splitter" install. They will rewire the DSL to just one jack so no interference from other jacks will affect the connection...
8:29:27 AM Julian G You will not need filters when they switch you over..
8:29:51 AM You and the cost of that?
8:30:03 AM Julian G Nothing
8:30:18 AM Julian G Please go to the following site http://local.embarq.com/home/local/repair/index.html and you will be able to enter a repair ticket or you may also contact 1-800-788-3600.
8:30:34 AM You well, theres a problem with your suggestion
8:30:38 AM You unless im mistaken
8:30:47 AM You if it was a line problem causing interfierence with data transfers
8:31:01 AM You why would it ONLY do it during certain steps in the routines?
8:31:12 AM You ie it ALWAYS happens the FIRST time i try to join a game in Counterstrike Source
8:31:29 AM Julian G Again with errors it may make the line unstable - you pretty much tried everything else.
8:31:30 AM You and after the initial first try, it will work fine until i close out the program
8:31:54 AM Julian G I cannot conclude anything from that Chris...
8:32:03 AM You ...whos chris
8:32:14 AM Julian G I would go with the splitter install since I see line issues.
8:32:24 AM Julian G Sorry ...David
Thats where i x'd out...i just couldnt take it no more.
long story short, i told him i had connection issues, my net likes to reconnect during certain things:
-first time i try to join a server in CSS = Reconnect
-first time i try to start/try to stop a torrent = Reconnect (sometimes constant reconnects while downloading)
-when i try to update wow = Constant reconnects
he (Blake B.) told me to try going into safemode and running it, then coming back and talking to a tech, he said ic ould request to talk to him again when i came back, so i did, and went to talk to him again, but sadly this time i was given a new tech, who said he is "unavailable"
long story short: she told me what every other tech has ever told me, generic CTRL + V shit that is usless to me and doesnt help. then eventually she calls me Chris...wtf. anyways, conversastion is below for those who want to read it.
8:13:54 AM System Julian G has joined this session!
8:13:54 AM System Connected with Julian G
8:14:09 AM Julian G I am sorry for the trouble you are having today . I will do everything I can to help you resolve your issues. Could you please verify that I have your DSL telephone number -the number your modem or router is currently connected to? How has your day been otherwise?
8:14:23 AM You Hi Julian, i was just working with another person, would you mind redirecting me back to him?
8:14:52 AM You His screenname was Blake B. i believe
8:16:44 AM Julian G I am sorry but Nate is unavailable...is there something I can assist with?
8:16:56 AM You Sure...
8:16:57 AM You uhm
8:16:59 AM You long story short
8:17:09 AM You i have really bad reconnects if im doing certain things
8:17:29 AM You when i try to play CounterStrike Source (CSS), the very first attempt to join a server/game reconnects my net
8:17:39 AM Julian G Are you using any routers?
8:17:51 AM You When i try to start/stop a torrent file, i get reconnected
8:18:02 AM You and when i try to update wow, i get CONTINUOUS reconnects throughout the download
8:18:10 AM You yes i use a Linxus router
8:18:17 AM You so anyways, blake had me go into safemode
8:18:22 AM You and try running the programs
8:18:50 AM You i couldnt test CSS, but i tried out Counterstrike instead, it let me run without a reconnect (not sure if its ever done it before, i dontp lay it)
8:18:56 AM Julian G If you do this without your Linux router does the same thing happen - just directly connected to the DSL modem
8:18:57 AM You and i tried running a torrent file, they all worked fine
8:19:04 AM You yes, it still happens
8:19:52 AM Julian G I do see some errors on the line....
8:20:02 AM Julian G Have they asked you to check your filters...
8:20:22 AM Julian G I see some line issues that are causing interference that will slow down your connection and possibly even make it unstable.
Please make sure that there is a filter on every device that is connected to your phone line except for the modem. That would include things like fax machines, cable TV boxes, and satellite receivers.
Also, make sure that the phone cord that runs from the modem to the wall jack is no more than 10 feet long and goes directly to that jack and not through a splitter, filter, or surge protector.
If all that checks out, power off the modem, plug in another telephone cord, and power back on the modem.
If you are still having trouble at that point, please contact us back via chat so we can assist you further.
8:21:45 AM You ive done all that multiple times
8:21:54 AM You you just summed up what every tech has ever told me
8:21:59 AM You ive replaced filters about 10 times
8:22:04 AM You ive replaced my router 3 times
8:22:09 AM You ive replaced my modem 4+ times
8:22:22 AM You ive updated firmware multiple times (but ive reset it a million times as well so im not sure where i stand at that atm)
8:22:47 AM You ive used everything from 100 phone cord to 5 ft phonecord (i know anything above 10fg of RJ-11 can cause problems)
8:23:14 AM You ive connected to my router using 10ft of RJ-45 (though i know that shouldnt matter) and im currently using 75fg of ethernet
8:23:19 AM You *ethernet cord
8:23:33 AM You and ive also reformated my computer about 3 times
8:23:37 AM You all in attempts to solve this problem.
8:23:57 AM You though, your the first to say/admit that you see problems in my line
8:24:03 AM You so, i do thank you for that at least.
8:24:22 AM Julian G How old is your modem?
8:24:35 AM You the current one cant be over 6 months old im sure
8:24:44 AM You Embarq has given me tons of them
8:24:58 AM You i have about 5 in my closet because i call abotu issues with this service all the time.
8:25:03 AM You and they always tell me to try a new modem
8:25:17 AM Julian G OK no modem issue. Although I do see the line issue
8:25:51 AM You weve tried connecting the modem with multiple phonejacks in the house as well
8:29:12 AM Julian G The only other thing I may suggest is for you to contact the repair department and request a "splitter" install. They will rewire the DSL to just one jack so no interference from other jacks will affect the connection...
8:29:27 AM Julian G You will not need filters when they switch you over..
8:29:51 AM You and the cost of that?
8:30:03 AM Julian G Nothing
8:30:18 AM Julian G Please go to the following site http://local.embarq.com/home/local/repair/index.html and you will be able to enter a repair ticket or you may also contact 1-800-788-3600.
8:30:34 AM You well, theres a problem with your suggestion
8:30:38 AM You unless im mistaken
8:30:47 AM You if it was a line problem causing interfierence with data transfers
8:31:01 AM You why would it ONLY do it during certain steps in the routines?
8:31:12 AM You ie it ALWAYS happens the FIRST time i try to join a game in Counterstrike Source
8:31:29 AM Julian G Again with errors it may make the line unstable - you pretty much tried everything else.
8:31:30 AM You and after the initial first try, it will work fine until i close out the program
8:31:54 AM Julian G I cannot conclude anything from that Chris...
8:32:03 AM You ...whos chris
8:32:14 AM Julian G I would go with the splitter install since I see line issues.
8:32:24 AM Julian G Sorry ...David
Thats where i x'd out...i just couldnt take it no more.
