yeah when you e-mail companies, they auto-reply with a 'message number' and say their 'technicians' are working on your problem right now, and they will get back to you with an answer as soon as possible.... they then e-mail you a day later and say 'our technicians were unable to solve your problem' ...SORRY.... lol so yeah NEVER e-mail the company... except for DELL they're pretty good about customer service... The other people take your money, and then from that point on they don't give a shit about you...